As a digital services company, Mr. Leopard Media follows a strict return policy due to the nature of digital products.
Return Terms:
- Digital products such as completed web designs, graphic design files, and plugins are non-returnable.
- If a digital product is deemed faulty or does not meet the agreed specifications, we may offer a replacement or revision at no extra charge.
Exceptions:
- Returns or exchanges for services or digital products are allowed only if the initial delivery fails to match the agreed scope or brief.
- Corrections for minor issues or revisions are part of our commitment to quality and do not fall under the return policy.
How to Submit a Return Request:
- Contact info@mrleopard.mediawith details of your request and any supporting files or documentation.
- Our team will assess the issue and respond within 7 business days with a proposed resolution.
We strive to ensure that our digital services meet and exceed your expectations. If you have any questions or concerns, please do not hesitate to contact us.
Return Policy
At Mr. Leopard Media, we focus on providing exceptional digital products and services tailored to your needs. Because digital products are intangible, our return policy differs from traditional physical products. This Return Policy outlines the conditions under which returns, revisions, or compensation may be applicable.
By engaging our services, you agree to the terms outlined below.
Scope of the Return Policy
This Return Policy applies to digital services and products offered by Mr. Leopard Media, including:
- Web Design and Development
- Web Applications
- Mobile Applications
- CRM Solutions
- Digital Marketing Services
- Web and Email Hosting
General Return Terms
Since digital products are customized and service-based, returns or refunds are less straightforward than physician-specific cases. A return: We offer revision options, issue resolutions, and service instead of return cases.
When Returns or Credits May Apply
-
Delivery Failure
A service credit or refund may be issued if we cannot deliver the agreed digital product or service due to internal circumstances beyond your control. -
Significant Defect or Error
If the final deliverable contains critical errors that render it unusable and multiple resolution attempts fail, IA revision or compensation credit may be offered. -
Duplicate Payments
We will refund the additional payment if a duplicate payment is made accidentally.
Non-Returnable Cases
Returns or credits will not be issued in the following cases:
- Changes of mind after delivery or approval.
- Client’s failure to provide necessary information or materials, leading to delays or unsatisfactory results.
- Products or services that have been fully delivered and approved.
- Web hosting and domain services once activated.
- Digital marketing campaigns once initiated (due to real-time ad spending and management costs).
Service-Specific Return Guidelines
Web Design & Development
- Initial Drafts: If the client is unsatisfied with the first design draft, up to two revisions will be provided at no additional cost.
- After Final Approval: Once a design is approved and handed over, it is non-returnable, but we may offer minor post-delivery fixes at our discretion.
Web Applications, Mobile Applications, and CRM Solutions
- Beta Testing Phase: We will address bugs and functionality issues identified during beta testing free of charge.
- After Final Deployment: Returns are impossible after the final product is signed off and deployed, but a maintenance package can be purchased for future updates and fixes.
Digital Marketing Services
- Pre-Campaign Stage: A partial refund or credit for unused services may be issued if the campaign is canceled before launch.
- Active Campaigns: Due to real-time advertising spending and resource allocation, no returns or refunds are applicable once a campaign is live.
Web & Email Hosting
- Annual Plans: If the hosting service has not been used, returns or cancellations are only possible within 7 days of purchase.
- Monthly Plans: No returns are possible after the billing period begins, but you can cancel for future months.
Issue Resolution Process
To address any concerns with our digital products or services, follow these steps:
- Submit a Request: Email info@mrleopard.media with the subject "Return/Resolution Request."
- Provide Details: Include your name, service details, and a detailed description of the issue or reason for the request.
- Review and Response: Our team will review the request within seven business days and, if applicable, offer a resolution plan or compensation.
- Approval and Implementation: If approved, the agreed resolution (e.g., revisions, credit, or refund) will be processed within 14 business days.
Exceptions for Custom Solutions
Custom software, web applications, or digital solutions tailored to unique specifications are non-returnable. However, any defects or issues directly attributable to our team will be addressed through a resolution or maintenance plan.
Amendments to this Policy
Mr. Leopard Media reserves the right to modify or update this Return Policy anytime. Changes will be posted on our website, and the client must review the policy periodically.
Contact Us
If you have any questions or require further assistance regarding our Return Policy, please contact us:
- Call Anytime: 7000 0277
- Send Email: info@mrleopard.media
- Visit Office: 59 Nikou Pattichi, 3070, Limassol, Cyprus